Commercial characteristic from Tjekvik
A big proportion of motorists say they discover conventional aftersales opening hours restrictive, with 38% agreeing with the assertion: “I want there was a manner I might drop off or gather my keys outdoors the supplier’s regular opening hours.” This is among the key findings from a brand new nationwide survey of 1,000 motorists throughout the UK commissioned by Tjekvik, a specialist in digital aftersales options.
Simply over 1 / 4 (26%) of motorists within the Tjekvik survey voiced a want to finish extra parts of the aftersales handover course of on-line, at a time extra handy for them moderately than queuing within the dealership. The largest advocates for this digital-first method have been these in London (37%).
The statistics from Tjekvik UK sellers corroborate these findings. Thus far in 2023, they’ve witnessed a powerful turnout of over 1.4 million clients choosing the digital route, with 57% of their clients performing check-ins from the consolation of their properties, and a further 31% using a kiosk to facilitate their dealership expertise.
Tjekvik’s survey highlighted some regional variations in these wanting out-of-hours drop-off and assortment. For instance, 47% of respondents in Yorkshire and the Humber wished sellers of their area to supply out-of-hours options, in comparison with 25% in Northern Eire.
The corporate additionally checked out opening and shutting instances for the aftersales departments of the 100 largest supplier teams throughout the UK, and located that simply over half (52%) closed their doorways at 6.00pm throughout the working week, whereas 28% shut up store at 5:30pm. Whereas most aftersales departments have been open on a Saturday, 29% closed at 1.00pm, and 22% closed at 12:30pm. Simply 5% stayed open till 5.00pm on a Saturday. Solely two supplier teams have been discovered to function Sunday aftersales opening hours.
Aftersales departments are sometimes the busiest departments when it comes to footfall, notably at the beginning and finish of every working day, and the inevitable by-product is that clients should queue to choose up or drop off keys.
Tjekvik’s House and Indoor self-service merchandise permit clients to securely verify their car out and in at a time or place handy for them, whether or not at residence on their very own system, or within the dealership through user-friendly touchscreen kiosks. These options cut back the potential for prolonged queues and enhance the client expertise.
To enrich its indoor self-service expertise, Tjekvik just lately launched its new Out of doors kiosk, designed to ship a seamless check-in and check-out resolution 24 hours a day, seven days every week. With a safe design and all-weather sturdiness, the Out of doors kiosk offers extra flexibility and comfort for sellers and clients outdoors of conventional opening hours.
The operational flexibility of Tjekvik’s new Out of doors kiosk means sellers may even assist clients with drop-offs and collections at places away from the service reception, akin to airports, railway stations and purchasing centres. In addition to providing enhanced buyer comfort, this better attain will guarantee sellers also can revenue from extra enterprise.