Tjekvik has seen a 40% enhance within the variety of UK prospects opting to check-in for his or her automobile service over the primary six months in contrast with the identical interval final 12 months.

The enterprise has recorded 750,000 digital check-ins and outs throughout H1, in comparison with 450,000 in H1 2022.

Whereas a few of this enhance is pushed by rising charges of vendor adoption, the variety of prospects who have been supplied after which chosen a digital expertise has continued to develop, at present standing at 55% for residence check-in and 22% for kiosk check-in, up from final 12 months’s figures of 30% and 20% respectively.

Tjekvik is working with vendor teams like Vertu Motors, Group 1 and Hartwell and the corporate stated utilizing digital check-ins has generated over £2.1 million over the identical interval in extra income by way of prospects selecting value-added merchandise by way of the self-serve expertise.

Prospects can examine in and take a look at their automobiles, both at residence utilizing a mobile-optimised web site, or at sellers through tablets and touchscreen kiosks.

As a substitute of ready for service advisers to develop into obtainable, Tjekvik says extra prospects have been utilizing digital self-service to supply pre-service directions, choose added-value gadgets, present authorisation and drop-off their keys.

Hartwell Automotive Group, one of many main Ford vendor teams within the UK, has seen 37,127 self-service interactions thus far this 12 months, whereas 9,005 prospects of Mercedes-Benz of Stockport, Europe’s largest Mercedes vendor, have chosen to make use of digital check-in and check-out options over the extra conventional bodily touchpoints.

Sellers are utilizing digital check-in to advertise value-added services to prospects, comparable to season-specific tyres, premium lubricants, air-con checks and repair plans.

The enterprise stated Hartwell has earned a further £47,865 and Mercedes-Benz of Stockport has raised £16,885 by way of the sale of extra value-added services.

Christian Mark, chief govt and co-founder at Tjekvik, stated: “Simply as in automotive retail, vendor aftersales continues to witness unprecedented change as prospects demand elevated pace, added comfort and a extra personalised expertise.

“Our half-year outcomes show that extra prospects than ever are selecting digital self-service as a approach of assembly these expectations, leaving service advisors free to assist those that require extra help, and sellers in a position to elevate extra income.”