TC Harrison Group is investing in methods and coaching to assist its workforce determine and help weak prospects according to Monetary Conduct Authority calls for.

The motor retail group is deploying Comentis’s clinically developed monetary vulnerability evaluation software throughout its seven Ford dealerships and its leasing division, to make the evaluation accessible to all retail prospects, no matter whether or not they’re taking credit score or not.

“It’s paramount to make sure that all our staff members are capable of totally assess buyer vulnerability accurately after which in fact help these prospects appropriately. We’ve got made the choice to hold out these checks on all our retail prospects, regardless of whether or not they resolve to take a credit score settlement or not,” mentioned John Honeywood, TC Harrison Group monetary controller and firm secretary.

Totally aligned to the FCA’s 4 drivers of vulnerability, Comentis mentioned its software is an evaluation that permits automotive organisations to persistently determine weak consumer exercise.

It combines cutting-edge know-how with the scientific experience of psychological well being and psychology specialists to supply an accessible and cost-effective digital evaluation, which is seamlessly built-in into the automotive organisation’s present gross sales course of.

“This highlights simply how essential the difficulty of vulnerability is to us as a agency. We’re already working carefully with the Comentis staff coaching up our workers. Comentis’ mixture of cutting-edge know-how, developed with scientific information, might be invaluable to making sure all at-risk prospects are recognized and supported accurately.”

The group’s managers are supplied with a transparent and constant audit path, and can have the ability to undertake finest observe relating to figuring out and supporting their weak purchasers, and to make sure that nobody goes unidentified.

Jonathan Barrett, chief government of Comentis, mentioned: “With Shopper Responsibility upon us, it’s extra essential than ever for automotive companies to be totally outfitted to determine any, and certainly, all indicators of vulnerability.

“Our market-leading software program will be sure that TC Harrison is ready to higher determine its financially weak prospects. This might be a vital step ahead in delivering the nice outcomes that their prospects deserve.”