Public dissatisfaction with the reliability of public EV charging isn’t information, however now market evaluation powerhouse J.D. Energy has put some present numbers to the pattern.

J.D. Energy’s U.S. Electrical Automobile Expertise (EVX) Public Charging Examine, now in its third 12 months, measures EV homeowners’ satisfaction with each Degree 2 and DC public charging stations. Satisfaction is measured throughout 10 elements (so as of significance):

• ease of charging
• velocity of charging
• bodily situation of charging stations
• availability of chargers
• comfort of charging places
• issues to do whereas charging
• security of charging places
• ease of discovering places
• price of charging
• ease of cost

The 2023 version of the research was performed in collaboration with PlugShare, which offers a preferred  app that permits EV drivers to seek out and fee public charging stations. The research was performed from January by means of June 2023. Respondents included 15,079 homeowners of BEVs and PHEVs.

The research discovered that, regardless of the rise within the variety of US public charging stations, buyer satisfaction with Degree 2 charging has declined to 617 (on a 1,000-point scale), 16 factors decrease than a 12 months in the past and the bottom stage for the reason that research started in 2021. Satisfaction with DC quick chargers has fallen even additional, dropping 20 factors to 654. Ominously, satisfaction in each segments has dropped in almost each attribute measured within the research.

“The declining buyer satisfaction scores for public charging must be regarding to automakers and public charging stakeholders,” mentioned Brent Gruber, Government Director of the EV Observe at J.D. Energy. “The reliability of public chargers continues to be an issue. The state of affairs is caught at a stage the place one in every of each 5 visits ends with out charging, nearly all of that are as a consequence of station outages.”

Tesla homeowners are comparatively happy with the Tesla Supercharger community (745 out of 1,000).

“Better adoption of the North American Charging Normal (NACS) pioneered by Tesla could present a lift in fast-charging satisfaction amongst homeowners of EVs from different manufacturers,” Gruber mentioned. “We’re monitoring whether or not using Tesla Superchargers by non-Tesla homeowners will have an effect on satisfaction, however the transfer does assist tackle charger shortage and provide entry to industry-leading dependable chargers. It’s simply too early to inform if it may possibly attain the satisfaction ranges of Tesla homeowners who’re already a part of that totally built-in Tesla ecosystem.”

In the case of the totally different cost level operators (CPOs), Volta ranked highest amongst Degree 2 charging stations, with a rating of 665. Tesla Vacation spot (661) ranked second and ChargePoint (618) ranked third.

Amongst DC quick chargers, the Tesla Supercharger community ranked highest for a 3rd consecutive 12 months, with a rating of 739.

Supply: J.D. Energy