Omoda, a brand new entrant to the UK’s crossover SUV market, has gained accreditation to The Motor Ombudsman’s Chartered Buying and selling Requirements Institute (CTSI)-approved Motor Trade Code of Apply for New Automobiles.
The Chinese language car producer, which begins promoting its Omoda 5 petrol mannequin within the UK in March, adopted by a battery electrical car variant quickly after, joins 43 different manufacturers that adhere to code, which now covers 98% of all new automobiles offered throughout the nation.
Adhering to the code showcases a marque’s dedication to delivering excessive requirements of service, past these required by legislation, in relation to the availability of latest automobiles, and the protection offered by the producer’s guarantee.
The code additionally calls for sincere and correct promoting in product promotion, making certain that substitute elements for repairs are available, that guarantee paperwork are clear and in plain language, and that they’ve swift and cost-effective buyer dealing with procedures in place.
Accreditation to the code additionally allows the corporate to signpost prospects to The Motor Ombudsman, a completely unbiased and neutral, automotive sector-specific ombudsman and a licensed Different Dispute Decision (ADR) physique, for swift and honest help to resolve disputes for gratis to themselves.
By being part of the code, Omoda can use The Motor Ombudsman and CTSI authorized logos on customer-facing literature and on-line property, along with with the ability to take part in unique webinars, trade conferences, and coaching programs.
Chen Chunqing, CEO of Omoda, stated: “As we embark on our journey on this nation, accreditation to The Motor Ombudsman demonstrates an underlying promise to customers from the get-go that we’re absolutely dedicated to delivering the very highest ranges of service that they need to rightly count on of our model when shopping for a brand new automobile. As well as, being part of the New Automotive Code offers motorists with the necessary reassurance that we now have The Motor Ombudsman on-hand, ought to the necessity come up.”