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Commercial characteristic: 20% of motorists say queues make them take into account going elsewhere


Commercial characteristic from Tjekvik

A brand new nationwide survey has discovered that 67% of aftersales clients say they must queue after they drop off or accumulate their automobile, and 20% of these respondents say these routine queues are making them take into account taking their automobile elsewhere, subsequent time work is required. The analysis* was commissioned by Tjekvik, a specialist in digital aftersales options.

When requested ‘How usually do you discover you sometimes have to queue to be seen by a service advisor?’, 36% responded ‘typically’, 25% responded ‘most instances’, and 6% responded ‘each time’ (67% in whole). In addition to impacting loyalty, 18% of respondents say these queues are making them really feel much less glad with the supplier’s requirements of customer support.

Queues had been discovered to be commonest at dealerships in London, with 82% saying they must queue. These within the East Midlands fared finest, with 55% of respondents having to queue.

Christian Mark, CEO and Co-Founder at Tjekvik, stated: “With many purchasers wanting extra intently at the place they take their automobiles for service and restore, significantly as a result of ongoing cost-of-living disaster, sustaining good ranges of customer support is crucial for sustaining footfall.

“Aftersales departments are busy areas for many sellers, significantly at peak instances, and our survey highlights that queuing to see a service adviser stays a difficulty for a lot of. Offering the pliability of digital check-in and check-out means these clients who don’t need to wait can drop-off and pick-up their keys rapidly and securely.” 

Tjekvik’s Residence and Indoor self-service merchandise allow clients to securely verify their car out and in, how, when and the place they need – whether or not it’s at house on their very own system, or within the dealership through user-friendly touchscreen kiosks. Tjekvik Outside additionally delivers a seamless check-in and check-out answer 24 hours a day, seven days every week.

The operational flexibility of Tjekvik’s Outside kiosk means sellers can assist clients with drop-offs and collections at places away from the service reception, equivalent to airports, railway stations and purchasing centres. In addition to providing enhanced buyer comfort, the better attain ensures sellers can revenue from further enterprise. 

The Tjekvik digital check-in course of additionally permits dealerships to advertise value-added services and products, such as season-specific presents, air con checks and repair plans. With many purchasers being extra comfy in selecting such gadgets at a time to go well with them, the characteristic takes the stress off service advisors and permits dealerships to drive further revenues in a constant and measurable method. 

To contact and study extra about Tjekvik, please go to: https://www.tjekvik.com/

* Analysis was carried out by OnePoll; the pattern was comprised of 1,000 automobile homeowners throughout the UK

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