Demand for self-service aftersales options continues to rise with over 1.7 million clients selecting to check-in their automobiles digitally in 2023 – both at dwelling or on the dealership.
New analysis by Tjekvik of sellers utilizing its applied sciences spotlight how an growing proportion of consumers are selecting to keep away from queues, significantly throughout peak instances, through the use of digital options earlier than service, restore and MOT.
Tjekvik’s applied sciences, utilized by vendor teams together with Group 1, Hartwell, JCB and Vertu, allow clients to verify in and take a look at their automobiles at a time and place handy for them, both at dwelling utilizing a mobile-optimised website, or at sellers by way of tablets and touchscreen kiosks.
Final 12 months, over 1,600 sellers globally used Tjekvik’s digital self-service options as a part of their aftersales providing, up from 1,010 in 2022 – an increase of 58%. Tjekvik processed 6,257,935 digital self-service appointments and a pair of,867,009 self-service interactions globally, up 54% and 44% respectively in comparison with 2022.
A complete of 1,784,498 clients selected to check-in their automobiles from dwelling, with 23% (872,736) selecting to make use of the in-showroom kiosks. Sellers that adopted pill gadgets to assist clients in dropping off their automobiles processed over 19,000 digital check-ins. Over 163,000 clients used the kiosks to take a look at their automobiles.
Whereas these will increase are partly a results of Tjekvik’s development, with 580 further sellers adopting its applied sciences all year long, it stated additionally they the expansion in clients opting to make use of digital options as a part of the check-in course of when that service is obtainable. One of the best performing sellers averaged 988 dwelling check-ins and 905 kiosk check-ins monthly in 2023.
Final 12 months, Tjekvik launched its up to date Out of doors kiosk, designed to ship a seamless check-in and check-out resolution 24 hours a day, seven days every week. Over 27,000 clients checked-in their automobiles utilizing Tjekvik Out of doors throughout 2023, up 52% on 2022 interactions.
All through 2023, over 154,000 clients within the UK opted to buy further services and products through the digital check-in course of, totalling over £5.8million price of income.
The Tjekvik resolution additionally helped sellers retain clients, with over 103,000 enquiring about service plans for his or her automobiles. Gross sales departments additionally benefitted, with over 95,000 UK clients utilizing digital self-service to request valuations on their automobiles, offering gross sales groups with priceless leads.
UK sellers made a median of £10,000 from promoting worth added services and products throughout 2023, with the highest 10 incomes a median of £59,000 through the 12 months. The most well-liked merchandise bought have been air con providers, top-up fluids, key fob batteries and protecting gear.
Christian Mark, CEO and co-founder at Tjekvik, stated: “These options have been initially chosen by early adopters; these sellers eager on showcasing their digital capabilities. As omnichannel retail experiences proceed to draw clients, and sellers see the profit from elevated income and enhanced working efficiencies, we stay up for supporting much more aftersales departments make the digital change.”